Return & Refund Policy

Last updated: October 29, 2026

We want you to know what happens if your GSENOXD order does not work out. This page explains our store return procedure for makeup purchases, as well as what to do when an order arrives with a problem. Your mandatory consumer rights remain in place regardless of this policy.

1. Start with the type of issue

Changed your mind? For our voluntary store return program, you may request a return within 30 calendar days after delivery. To qualify, the product must be unused, unopened, and in its original packaging, with any protective or hygiene seal intact. Proof of purchase from gsenoxd.com is required.

Something wrong with the order? If an item arrives damaged, defective, or different from the variant you ordered, contact us as soon as reasonably possible. We will review the circumstances and offer an appropriate remedy, which may include a replacement or refund. A voluntary 30-day return deadline does not remove rights available for faulty or misdescribed goods under applicable law.

Not sure about your shade? Makeup shades can look different across screens and skin undertones. Choosing a shade that does not meet a personal preference is generally treated as a change-of-mind request, unless the product was misdescribed or consumer law provides otherwise.

2. Hygiene and opened makeup

Because our featured contour stick is a personal-use cosmetic, we generally cannot accept an opened or used product for an ordinary change-of-mind return. This restriction does not apply where law requires a remedy, including for qualifying defective or nonconforming products. Where a statutory withdrawal right applies, any relevant hygiene-seal exception will be assessed under that law rather than assumed to apply to every package.

Any additional satisfaction guarantee will apply only if it is expressly advertised for the relevant product, with its specific conditions clearly disclosed.

3. Requesting a return

Email support@gsenoxd.com before shipping anything back. Include your order number, purchase email, the item and variant involved, and a brief explanation. For an item that arrived damaged, defective, or incorrect, include photographs when available; packaging photos can also be helpful.

We will review the request and, if a physical return is needed, provide the destination and instructions. Do not assume that the return location is the address printed on the parcel. Sending an item without the proper instructions may delay processing.

4. Shipping costs and responsibility

For a voluntary change-of-mind return, the customer generally pays return postage, unless an offer states otherwise or applicable law requires a different outcome. If we are responsible for sending the wrong item or an item with a verified defect, we will arrange a lawful and appropriate remedy, including reasonable return-shipping arrangements when a return is necessary.

We recommend using a trackable service when mailing an approved return. Keep the tracking details until the parcel has been received or the matter has been resolved. Original outbound shipping fees are treated according to applicable law and the reason for the return.

5. Review and refund method

Once an eligible returned item has been received and reviewed, we will notify you of the outcome. Approved refunds are generally returned to the original method of payment when possible. Your card issuer, bank, PayPal, Klarna, or other payment service may need additional time to display the credit after a refund is issued.

Refund calculations will reflect what was actually paid for the item, including relevant discounts. For multi-item promotions, a partial return may affect the promotional price if this was disclosed and is permitted by law. We will explain any adjustment that applies.

6. Exchanges and replacement requests

If you want a different shade, contact us about a standard return first. We cannot promise direct exchanges or reserve a variant while a return is being processed. If an exchange is unavailable, an eligible return followed by a new purchase may be the practical option.

For confirmed shipping mistakes or qualifying product faults, we will assess replacement availability and other legally appropriate solutions.

7. Canceling an order

Please email us immediately if you wish to cancel or update a purchase. We will check its fulfillment status and try to assist. An order may no longer be changeable once the packing process begins. If it has shipped, the relevant delivery and return procedures will apply, without affecting statutory cancellation rights.

8. Special circumstances

· Returned to sender: If an order comes back because of a refused parcel, incomplete address, or failure to collect, we will review whether reshipment or a refund is possible. Reasonable additional transport charges may apply where lawful.

· Items from other sellers: Only orders made through our store are eligible for our voluntary return process.

· Gifts or promotional extras: Free gifts and separately disclosed promotional items may follow special conditions, subject to applicable law.

· Abusive or fraudulent requests: We may verify purchase records and investigate materially inconsistent claims. Legitimate consumer rights are not restricted by this provision.

9. Your statutory rights

Consumers in certain regions may have additional cancellation, withdrawal, repair, replacement, refund, or other rights. For example, eligible distance purchases in the EEA or UK may carry statutory withdrawal protections, subject to lawful exceptions. If a provision above conflicts with a mandatory right, that right prevails.

Return assistance: support@gsenoxd.com

Website: https://gsenoxd.com